Shipping Policy

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [your email].

No Shipping outside the USA. 

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

  • Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 
  • White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

Billing Terms and Conditions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting your e-mail.

Welcome to Embroidery Enterprise!

At Embroidery Enterprise we believe that quality is more than just a promise—it's our passion.

Founded on the principles of excellence and customer satisfaction, our mission is to bring you the finest selection of Embroidery Machines that elevates your craft and transforms your business.

Who We Are

We are a dedicated team of enthusiasts and experts, handpicking each item in our collection to ensure it meets our rigorous standards of quality, craftsmanship, and innovation. From the novice to the professional , we curate only the best to help you invest in items that are not just purchases, but valuable additions to your life.

Our Commitment

What sets us apart is our unwavering commitment to customer satisfaction. We understand that shopping for high-end products requires a personal touch, and that’s why we provide an exceptional shopping experience from start to finish. Our knowledgeable team is here to assist you every step of the way, offering personalized recommendations and support to help you make informed decisions.

Why Choose Us?

  1. Curated Selection: We scour the market to find unique, high-quality products that you won’t find anywhere else.
  2. Expert Guidance: Our team is always available to help you navigate our collection, ensuring you find exactly what you’re looking for.
  3. Exceptional Service: We prioritize your experience, offering hassle-free returns, fast shipping, and a commitment to excellence in customer care.

Join Us on This Journey

We invite you to explore our collection and discover the difference that high-quality products can make in your life. Whether you’re looking to start a new hobby or expandyour business Embroidery Enterprise is your go-to destination for premium items that inspire and delight.

Thank you for choosing Embroidery Enterprise. We look forward to being part of your journey toward a more elevated style!